Frequently Asked Questions

Getting Started - For New Customers

Welcome to Computer Springs. We are glad to have you and are committed to providing reliable web hosting with 24/7 customer support. Please go through the following documentation before using the services provided to you by

We assume that you have purchased a hosting plan and have received our welcome email with hosting logins and DNS information.

If you have not received the welcome email within 3 hrs of signing up please contact our support immediately.


Make sure that your updated domain DNS and propagated as per Step 1 before proceeding further.
You can access your domain Cpanel using the following different URL’s

You will be asked to enter your username and password which you can find in your welcome email under the “ACCESSING YOUR SERVER” section.

Note: Replace with your actual domain name.

Once you log in to the control panel you can create email accounts, sub-domains and MySql Databases etc.

What is DNS Server (name server)?
SSL Certificates
Do you scan emails for viruses?
How to make Payment using M-Pesa?
How to make Payment using Tigo Pesa?
When is my invoice due and what is your billing policy?